RETURN POLICY

For Plants: 

 

Store Credit on plants within 7 days of purchase.

Plant must show signs of unhealthy conditions beyond the ability to recuperate the plant and at no fault of the customer's care. This could be described as root rot, pest infestation, topical fungal disease, etc.

Store credit will not be issued for plants physically damaged in transit or damage caused by new owner when unpacking, planting or by accident.

If a plant is damaged or sick it will not be required to return to the LDPC shop.

LDPC holds the right to refuse Store Credit if damage is deemed out of LDPC’S control. We take pride in the health and high quality of our plants and do our very best to only sell and ship healthy, thriving plants. 

 

We kindly ask for all customers to understand that shipping plants can cause damage and shock root systems and foliage. We encourage all customers to please consider the time of year and if you are concerned with cold temperatures to choose 2nd Day Air in order to limit transit time. We ship plants from our shop in Phoenix and take every precaution by wrapping plants carefully and hold on shipping plants if the weather is extremely cold. We will notify customers if plants are to be held. We do offer heat packs at an additional cost to the customer.

 

Every plant is unique and will therefore differ in size, shape, color and character from the one pictured on the website (unless noted otherwise).

 

For Dry Goods:

 

Dry Goods include and not limited to: planters, saucers, tools, soil, apparel and objects.

Store Credit within 7 days of purchase for dry goods.

To be eligible for store credit, your item must be in the same condition that you received it.

 

Non-returnable items:

Gift cards

Open bags of soil

Candy

Soap and other body products

Any item not in its original condition, damaged or has missing parts.

Shipping and delivery costs. 

SHIPPING AND DELIVERY

What type of plants do you ship?

 

We are able to ship most arid plants as well as some small tropical plants. Shipping and packaging can be damaging to delicate plants, and we only ship plants that we know can handle the process and arrive safe and healthy to your door. We will always note on our website if certain plants are PHX local delivery or pickup only for minimal confusion. 

 

Why can’t my plant and pot ship as a pre-potted arrangement? 

 

As careful as we are when wrapping items for shipment, we have found that the arrangement will become very messy and possibly damaged in transit. By wrapping each item separately we ensure the plant is wrapped safely, the soil in our little bag stays in its place, and the pottery intact as we wrap from all sides. We will soon have videos on our YouTube channel to walk you through potting your plant and explaining care instructions.

 

Where do you ship and what service do you use?

 

We currently ship to the continental U.S. through USPS.

 

What if my order arrives damaged?

 

Please reach out to us through our email info@ldplantco.com with pictures and your order number to resolve any issues. We ask that you alert us within 24 hours of receiving your order. 

 

I placed my order, how long will it take to ship? 

 

USPS pickups orders Monday-Wednesday. For orders placed Wednesday-Sunday they will ship out Monday. For orders placed Monday-Tuesday, they are shipped out the next business day. You will receive a tracking number once your order has been picked up by USPS.

 

Do you ship in the winter season?

 

Yes. When shipping during winter months, please take into account severe weather conditions. We offer heat packs at an additional cost but will not be responsible for packages left in freezing temperatures. Our team keeps an eye on the weather and may hold your order if placed during inclement winter weather. We will inform you if your order is to be held for more than five days. Feel free to reach out to us to discuss timing of shipments in winter at info@ldplantco.com

 

Local PHX Delivery:

 

What locations are available for delivery?

 

We currently hand deliver your order within Phoenix and Scottsdale. Prices are static no matter where within those locations you are. We will be looking into expanding our delivery services soon.

 

What days do you deliver?

 

At this time, we are delivering your orders on Tuesdays only between 1pm-8pm. Please be aware of this if you are looking to have the plant by a certain time. 

 

Will I receive a notification when the driver is en route?

 

Yes, you will receive a text message when the driver is en route. This is usually within 30 minutes of arrival. Be sure to include your phone number at checkout so the driver is able to contact you as you will also receive a notification when the driver arrives. Please be available to meet the driver immediately. We are not responsible for packages left at the door or in the building lobby if you are unavailable to meet the driver and retrieve your package. 

 

Will the driver enter my building? 

 

During this time the driver will not enter any building. Please make sure to include your phone number and be home during this time if you live in an apartment complex where we do not have access to your front door for drop off.